Frequently Asked Questions
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Medicare Telehealth Reimbursement Changes
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- Are our emergency TeleStroke consults still reimbursable?
- What about emergency psychiatry in the ED/Inpatient settings?
- Are emergency neurology consults for seizures, TBI, or other non-stroke cases covered?
- What about outpatient clinic visits (TeleNeuro and TelePsych)?
- Does this affect audio-only telehealth?
- What about Medicaid and commercial plans?
- How are other hospitals handling this change?
- What is the status of claims payments right now?
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Service Lines
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Additional Services
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Physician and Medical Team
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- About Our Physicians
- Do your neurologists view PACS images or radiology reads?
- Does your company provide tail coverage for the medical liability of your individual physicians?
- How often do your physicians utilize alteplase (tPA)?
- Physician Experience and Certifications
- Physician Training and Education
- Where are your physicians located?
- Will your providers document directly into our EMR/CPOE?
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Quality
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Operations
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- Are your physicians still able to provide care during system outages?
- Do specific carts or software need to be purchased by a hospital to use your services?
- Do your neurologists view PACS images or radiology reads?
- EMR, Carts and other Technologies
- Will your providers document directly into our EMR/CPOE?
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About
How long is your implementation timeline, from our selection to the go-live date?
How long is your implementation timeline, from our selection to the go-live date?
Each implementation timeline will vary, although implementation can occur very quickly. Contracting, credentialing and cart technology can slow down this process and are often outside of our control. However, we work closely with our facility partners to address barriers. Our implementation process is a comprehensive approach, including mock drills to ensure everyone is comfortable with the protocols prior to a go-live date.