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TeleCare

Real-Time Quality Visibility, Built into Every Partnership

Hospital quality teams need data that is current, accessible, and actionable. TeleCare is TeleSpecialists’ proprietary quality management platform, developed to optimize communication between our clinical team and your facility, capture performance data on every consultation, and give your team the tools to drive continuous process improvement.

TeleCare is provided to every partner hospital as part of the clinical partnership.

What TeleCare Does

TeleCare connects three groups in a single platform: our Rapid Response Center staff, who route urgent requests to available physicians; our physicians, who document clinical assessments and treatment decisions in real time; and our Quality Program Specialists, who monitor performance data and work with your team on process improvement.

The result is a complete picture of every consultation, from initial alert to clinical documentation, captured in a standardized format your team can access, review, and act on.

Platform Features

  • HIPAA compliant
  • Hospital-specific dashboards with customizable target metrics
  • Real-time data capture across Rapid Response Center, physician, and quality team activity
  • Electronic alert capability for immediate physician notification
  • Process improvement tools: root cause analysis generator, fishbone diagrams, and metric outlier identifiers
  • Easy case review and reporting access for authorized users
  • Faster EMR documentation following consultations
  • Cloud-based architecture compatible with any system

Quality Oversight Built In

TeleSpecialists Quality Program Specialists monitor performance data in TeleCare continuously. Outlier cases are identified and addressed quickly, before small variations become entrenched patterns. TeleSpecialists physician response times are documented on every consultation, with the platform providing the transparency your quality team needs to track performance and support accreditation requirements.

Learn More About TeleCare

TeleCare is one component of the quality infrastructure TeleSpecialists brings to every partnership. To see how it works within your facility’s program, contact our team.

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