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TeleSpecialists Earns ISO 9001:2015 Recertification from Bureau Veritas, Reinforcing Commitment to Quality Excellence

By: | Tags: , , , , , , , , | September 17th, 2024

Telemedicine pioneer’s quality resources and services are recognized by recent recertification

FORT MYERS, Fla. (September 10, 2024) TeleSpecialists, the nation’s leader in telemedicine solutions and the largest inpatient provider in the teleneurology field, is proud to announce its successful recertification for the ISO 9001:2015 certification through Bureau Veritas. This achievement reinforces TeleSpecialists’ unwavering commitment to quality management and continuous improvement. By maintaining this prestigious certification for eight consecutive years, TeleSpecialists ensures that its hospital partners continue to benefit from premier quality management tools and ongoing process enhancements, solidifying its position as a trusted leader in healthcare innovation.

ISO 9001:2015 is the world’s most widely used quality management system and the international standard that defines the criteria for a quality management system (QMS). It is designed to help organizations of all sizes and sectors improve their performance and consistently deliver products and services that meet regulatory requirements. TeleSpecialists’ adherence to this standard ensures that the company continues to align with the highest quality management practices, delivering exceptional services to its partner hospitals.

The company first received the certification in 2016 and has recertified every year since then, with the Bureau Veritas finding zero nonconformances or findings during that span, highlighting TeleSpecialists’ commitment to excellence. This year, the audit recognized multiple strengths, including:

  • Strong leadership and provision of resources
  • Competence and knowledge of staff and all employees interviewed
  • A dedicated focus on improving customer satisfaction and Net Promoter Scores (NPS)
  • Effective feedback mechanisms, including kudos from patients and satisfaction survey results
  • Continuous improvements in Telecare system software and processes
  • Ongoing education through shadowing and mentoring to enhance employee competence

“We are thrilled to have been recertified with the ISO 9001:2015 standard, especially with no findings from Bureau Veritas,” said Gayle O’Brien, MSN, RN, CPHQ, VP of Quality and Performance Improvement at TeleSpecialists. “This achievement underscores our commitment to quality processes and continuous improvement, ensuring that we deliver the highest standards of service to our hospitals.”

TeleSpecialists CEO Nima Mowzoon, MD, MBA, also shared his satisfaction with the recertification, saying, “This recertification is a testament to our team’s dedication to excellence and sets the foundation for future growth and innovation. We’re committed to maintaining these high standards as we continue to expand our services and impact in the healthcare industry.”

This recertification reaffirms TeleSpecialists’ commitment to quality management and brings significant benefits to its partner hospitals. By adhering to the rigorous ISO 9001:2015 standards, TeleSpecialists ensures that its hospital partners receive consistently high-quality telemedicine services, bolstering their ability to deliver superior patient care. This dedication to excellence and continuous improvement translates into enhanced operational efficiency, better patient outcomes, and a strengthened reputation for hospitals collaborating with TeleSpecialists. The recertification is a clear indication that TeleSpecialists is a trusted partner in driving healthcare innovation and maintaining the highest standards of service.

About TeleSpecialists
As the leader in TeleStroke, TeleNeurology, and TelePsychiatry services and the largest inpatient provider in the teleneurology field, TeleSpecialists® sets the industry standard with unparalleled quality, scale, and expertise. We seamlessly integrate cutting-edge technology with compassionate care, continuously striving to preserve and enhance lives through our commitment to excellence.

Nattasha Acevedo, MD

Dr. Acevedo received her medical degree from the Ponce School of Medicine in Puerto Rico and did her neurology residency at Montefiore Medical Center in New York. She went on to do a clinical neurophysiology fellowship at Emory School of Medicine in Atla nta, Georgia and then joined private practice in Fort Myers, Florida. She currently resides in San Juan, Puerto Rico. She likes running, paddle boarding and spending time with family.
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Bernadette Borte, MD

Dr. Borte received her medical degree from St. Matthew’s University School of Medicine in Grand Cayman. She completed her neurology residency at the University of Iowa Hospitals and Clinics in Iowa City, Iowa. Her areas of interest include inpatient neurology and acute stroke. When not working, she enjoys spending time outdoors with her family. Dr. Borte joined the TeleSpecialist family in March of 2019.
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Mazen Almidani, MD

Dr. Almidani is board certified in pediatrics by the American Board of Pediatrics and board certified in epilepsy, as well as neurology with special  qualification in child neurology by the American Board of Psychiatry and Neurology.  Dr. Almidani is happily married with 4 children. His oldest son has autism and his daughter has complicated seizures; both were a drive for him to become a neurologist. Dr. Almidani enjoys soccer, running and spending time with his family. He is very involved with his sons’ therapy and helping with daily challenges. He is double board certified in Pediatric and Adult Neurology and Epilepsy. He sees children and adults. He also participates in charities for children in Syria who may be underprivileged and/or affected by the war. Dr. Almidani joined TeleSpecialists in August 2020.
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Amanda Cheshire, MD

Dr. Cheshire received her medical degree from the University of Louisville School of Medicine in Louisville, Kentucky. She completed her neurology residency at the University of Cincinnati Medical Center in Cincinnati, Ohio. She did a fellowship in neurophysiology at the University of Michigan Medical School in Ann Arbor, Michigan. Dr. Cheshire is double board certified in neurology and clinical neurophysiology. She enjoys traveling, reading and music. She currently resides in Viera, Florida.  Dr. Cheshire joined TeleSpecialists in June 2019.
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Jessica Floyd, MD

Dr. Floyd completed her neurology residency at Mayo Clinic in Jacksonville, Florida followed by fellowship training in clinical neurophysiology with focus in EEG and epilepsy at the Medical University of South Carolina in Charleston, South Carolina. She has particular interest in hospital neurology and patient education as well as the blossoming specialty of lifestyle medicine. She strives to take advantage of every encounter with patients and medical staff to empower them to do their own research into how daily thoughts, choices, and habits can add up to create greater and longer-lasting brain and neurologic health for ourselves and our loved ones. She lives in Florence, South Carolina with her awesome husband of 13 plus years and three beautiful children. She is an avid yogi, astrologer, and lover of food and all things neurology! Dr. Floyd joined the TeleSpecialist family in July 2017.
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Nancy Futrell, MD

Dr. Futrell received her medical degree from the University of Utah in Salt Lake City, Utah. She also did her neurology residency at the University of Utah as well as a research fellowship in cerebral vascular disease at Jackson Memorial Hospital in Miami, Florida. She currently resides in Salt Lake City, Utah. She has authored 2 books and 50 peer reviewed papers. 
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Rebecca Jimenez-Sanders, MD

Dr. Jimenez Sanders received her undergraduate degree from Emory University, and her medical degree from the San Juan Bautista School of Medicine in Puerto Rico. She completed her neurology residency at the University of South Florida in Tampa, Florida, where she also did a specialized headache medicine and facial pain fellowship. She currently resides in Tampa, Florida with her husband and her two daughters. She is also fluent in Spanish and Italian languages, and enjoys photography, baking, boating, and biking.
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Cory Lamar, MD

Dr. Lamar received his medical degree from Meharry Medical College in Nashville, Tennessee. He completed his internship and residency at Wake Forest Baptist Health in Winston Salem, North Carolina. Following residency, he completed a clinical fellowship in neurophysiology, with a concentration in epilepsy. He currently resides in Florida and enjoys outdoor activities.
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Clifford Meyers, MD

Dr. Meyers received his medical degree from Brown University in Providence, Rhode Island and his MBA from the Simon School of Business at the University of Rochester in Rochester, New York. He completed his neurology residency at the University of Rochester, where he also did a neurophysiology fellowship. Dr. Meyers resides in Webster, New York with his wife and daughter. When not doing teleneurology, he enjoys playing sports with his wife and daughter.
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Tao Tong, MD

Dr. Tong received her medical degree from the University of Miami School of Medicine in Miami, Florida. She completed her neurology residency at Jackson Memorial Hospital in Miami, Florida, where she also did a neuromuscular/EMG fellowship.  She currently resides in College Station, Texas. Dr. Tong is married with two boys. She enjoys spending time with her family, traveling and reading.
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Shubhangi Chumble, MD

Dr. Chumble attended BJ Medical School. She is a board certified neurologist with a subspeciality interest in sleep medicine. Dr. Chumble did her residency at Howard University in Washington DC and has practiced neurology since 2001 in private and corporate settings. She lives in Melbourne, Florida and loves the sunshine state. Her hobbies include yoga, meditation, cooking , traveling and meeting new people. She also loves to do stained glass, pottery and painting. She joined TeleSpecialists in June 2019.
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