Frequently Asked Questions
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Medicare Telehealth Reimbursement Changes
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- Are our emergency TeleStroke consults still reimbursable?
 - What about emergency psychiatry in the ED/Inpatient settings?
 - Are emergency neurology consults for seizures, TBI, or other non-stroke cases covered?
 - What about outpatient clinic visits (TeleNeuro and TelePsych)?
 - Does this affect audio-only telehealth?
 - What about Medicaid and commercial plans?
 - How are other hospitals handling this change?
 - What is the status of claims payments right now?
 
 
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Service Lines
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Additional Services
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Physician and Medical Team
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- About Our Physicians
 - Do your neurologists view PACS images or radiology reads?
 - Does your company provide tail coverage for the medical liability of your individual physicians?
 - How often do your physicians utilize alteplase (tPA)?
 - Physician Experience and Certifications
 - Physician Training and Education
 - Where are your physicians located?
 - Will your providers document directly into our EMR/CPOE?
 
 
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Quality
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Operations
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- Are your physicians still able to provide care during system outages?
 - Do specific carts or software need to be purchased by a hospital to use your services?
 - Do your neurologists view PACS images or radiology reads?
 - EMR, Carts and other Technologies
 - Will your providers document directly into our EMR/CPOE?
 
 
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About
 
How do you bill for services?
How do you bill for services?
We invoice the hospital monthly for services based on encounter, plus a shift fee for being on call. Our hospital partners are only invoiced for services when we are called upon, with no additional hidden costs or monthly fees.
Does your company waive physician billing rights?
Yes, we do waive billing rights. In some cases, we will explore billing for facilities, seeking to understand your situation and billing preferences. With reimbursement models changing rapidly, there is the possibility of waiving and alternatively billing Medicare, then reducing charges to the hospital, based upon reimbursement levels. Please request a discussion of your specific interests regarding billing, and we can develop a billing solution together to fit your facility’s needs.
Will you assist with billing discrepancies?
Yes, we have a billing department that will be happy to assist you. If you are with a current hospital partner and have a billing question, please call 239-208-2206 and ask for billing assistance.