Frequently Asked Questions
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Medicare Telehealth Reimbursement Changes
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- Are our emergency TeleStroke consults still reimbursable?
- What about emergency psychiatry in the ED/Inpatient settings?
- Are emergency neurology consults for seizures, TBI, or other non-stroke cases covered?
- What about outpatient clinic visits (TeleNeuro and TelePsych)?
- Does this affect audio-only telehealth?
- What about Medicaid and commercial plans?
- How are other hospitals handling this change?
- What is the status of claims payments right now?
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Service Lines
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Additional Services
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Physician and Medical Team
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- About Our Physicians
- Do your neurologists view PACS images or radiology reads?
- Does your company provide tail coverage for the medical liability of your individual physicians?
- How often do your physicians utilize alteplase (tPA)?
- Physician Experience and Certifications
- Physician Training and Education
- Where are your physicians located?
- Will your providers document directly into our EMR/CPOE?
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Quality
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Operations
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- Are your physicians still able to provide care during system outages?
- Do specific carts or software need to be purchased by a hospital to use your services?
- Do your neurologists view PACS images or radiology reads?
- EMR, Carts and other Technologies
- Will your providers document directly into our EMR/CPOE?
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About
Do you develop customized stroke workflows and protocols?
Do you develop customized stroke workflows and protocols?
Yes, we develop stroke workflows and protocols specific to your facility.
Will you work with our staff in person, through a live/on-site visit?
Yes, where possible, our implementation team will provide on-site training prior to your hospital’s go-live date. We typically schedule a live session with all stroke program stakeholders. If it is not practical to be on-site, we do have other ways to arrange virtual training.